I’d like to talk to you about a big project,” the woman told me on the phone. “We need to change our culture.”
Posts Tagged ‘Culture Change’
Just about every company places a lot of emphasis on keeping it’s people, particularly high performing individuals – and for good reason. High potential employees (affectionately called ‘HiPo’s’) can have a significant positive impact on business results. There are a myriad of approaches to developing high potentials, usually involving some type of nomination process and then a more longitudinal development program than usual for the company.
In the early 2000s Aetna was struggling mightily on all fronts. While on the surface revenues remained strong, its rapport with customers and physicians was rapidly eroding, and its reputation was being bludgeoned by lawsuits and a national backlash against health maintenance organizations and managed care (which Aetna had championed). To boot, the company was losing roughly $1 million a day, thanks to cumbersome processes and enormous overhead, as well as unwise acquisitions.